Shipping & Returns
Shipping & Returns 📦
We want your Lumae pieces to reach you as fast as possible — here's everything you need to know.
📦 Free shipping on all orders over €50
😊 Delivery Times
- Netherlands, Belgium: 7–12 business days
- Rest of Europe: 10–15 business days
- Worldwide: 12–18 business days
Orders are processed within 1–2 business days. You'll receive a tracking number by email once your order has shipped.
💳 Shipping Costs
- Under €50: €4.99 flat rate
- Over €50: Free shipping
🔄 Returns & Exchanges
Not in love with your order? No worries — we accept returns within 30 days of delivery.
- Items must be unworn, unwashed, and in original condition
- Email us at lumae.support@gmail.com with your order number
- We'll send you return instructions within 24 hours
- Refunds are processed within 5–7 business days
❓ Questions?
Reach out anytime at lumae.support@gmail.com — we typically reply within 24 hours. You can also check our FAQ page for quick answers.